We may share aggregate or summary information about visitors to our website for marketing purposes that in no way identifies the personal information provided by any individual. We do not sell, rent, share or release any personal identifying information.

The Insight Center, however, does reserve the right to collaborate with other similarly interested organizations for educational purposes such as public talks, retreats, seminars, classes, or other events whose expressed purpose is to further our mission. To accomplish these ends we may combine our lists with our collaborators and deliver them to a professional mailing house for automated processing.

For multi-day events or events with a multi-module teaching sequence, partial refunds will be provided up to 14 business days prior to the start of the segment of the event sequence.

For guest teacher events, partial refunds may be provided up to 14 days prior to the event. However, if a space for which a refund is requested is filled, a full refund less bank processing fees (3%) will be issued as long as a written request is received (email is fine) prior to the start of the event.

In special cases a partial refund may be provided after the start of an event if warranted, as each request is considered on its merits. Credits will be honored through the close of the calendar year in which they were issued.

For professional trainings, concerns related to quality of instructional content or delivery will be reviewed appropriately.

For physical products sold, a refund or exchange (less shipping) will be made for any undamaged product received in new condition within 10 business days of receipt. For products received in perfect condition more than 14 after purchase, a 20% restocking fee may apply.

We at the Center have a zero tolerance for any abuse of power or authority. We adhere to a clearly defined set of standards and practices to both prevent such problems from arising and for appropriate response to complaints.

We have adopted policies and procedures to properly handle the widest range of concerns. You can review these documents by downloading the the following files:
Insight Center Ethical Standards
Insight Center Grievance Procedures

The email address for our grievance committee is:
grievance@insightcenter.org

For complaints related to workshop content, instruction, or facilities for which a partial or full refund of the workshop fee will resolve the immediate concerns, the instructor(s) may authorize a refund at the time of the complaint. The complainant must then send a letter or email to the grievance committee expressing their concerns and the agreements made for their resolution. The workshop instructor(s) must also send written communication to the grievance committee describing the complaint, the rationale for it's resolution, and, if appropriate, suggestions for preventing such complaints from arising in the future.